FAQs

After the order has been generated successfully. You will receive an email notification of a successful order, including the order number and logistics tracking number.

Rights in relation to product promotions and discounts
1. If you are a newly registered user, we will give you the specific discount for the first order.
2. If someone successfully places an order through the product link you shared, they can also receive a specific discount
3. If you have any questions, please contact Maidesite Customer Service to resolve the issue.

1. You can place an order as a guest by selecting "Guest Checkout". However, creating an account on Maidesite.de has many advantages, including faster checkout, access to your order history, and the ability to record multiple addresses and payment methods.
2.If you need assistance, we can easily find orders placed through the guest checkout; however, these orders cannot be linked to accounts created after purchase.

1. Product inventory will show on product detail page.
2.If the order can be placed normally, it means it is in stock and we will update the website in real time to let you know the delivery speed of the product or if it is out of stock.
3.Under normal circumstances, the order will be dispatched within 24 hours of the day of the order. During holidays, there will be delays in delivery. All updates to your order will be sent via email. If you have any questions, please reply to these emails and we will reply as soon as possible.
4. We work hard to ship as many orders as possible asap. We improve our skills every day and do our best to serve you. We are very grateful for your patience.

In order to fulfill orders as quickly as possible, the time window for changes (including cancellations) is very small. If you need to make a change please contact us in 24 hours and we will do our best to accommodate your request.

If you don't like the height-adjustable desk or another Maidesite product, you can easily return it within 30 days. You can find out exactly how this works on this page.

Maidessite products are usually guaranteed for a period of 5 years. If the table is damaged by human factors, we cannot afford the warranty service. Please note that the desktop is not in the warranty,but if there is any damage during delivery, Maidesite can change a new one for you.

Maidesite provide a relatively affordable price, our profit is very small, so if you need to return the goods, we can not bear the freight for you, you need to pay the extra freight yourself. We can also arrange pick up service for you, we will charge 30 EUR for shipping and pickup.If the desk has been used and returned it to Maidesite, you will also need to pay an extra 50 EUR for the desk frame inspection fee

Maidesite supports PayPal and credit card payments

Yes, your data is safe. We use an SSL certificate in our ordering process so that your data is encrypted and transmitted securely. In addition, some of our payment methods are TÜV-certified and use other security measures in addition to SSL certification (e.g. for credit card payments).

Maidesite don't provide such service currently, will try our best to meet users' needs

If the goods have been damaged in transit, you can contact us to request a return and exchange. You don't have to take responsibility.

Maidesite's products can be assembled by one person, it usually takes 20-30 minutes depending on the type of product you are purchasing.

1. The difference lies in the rigidity of the table and the lifting height.
The ascending and descending heights of the two sections of Maidesite are the lowest height of 72 cm and the highest height of 120 cm, respectively. The ascending and descending heights of the three parts are respectively 62 cm at the lowest and 127 cm at the highest.
2. On the other hand, the load-bearing capacity of the table top is also different. Two-piece products have a weight limit of 60 KGs to 120 KGs and three-piece products have a weight limit of 80 KGs to 120KGs.

Maidesite's desk top is made of chipboard, which has the following properties:
1. It has good sound absorption, sound insulation, thermal insulation and sound absorption of particle board;
2. The inside is a granular, transverse structure, the performance in all directions is essentially the same, and the side load-bearing capacity is good;
3. The particle board has a flat surface, realistic texture, uniform bulk density, small thickness error, stain resistance, aging resistance, beautiful appearance, and can be used for various veneers;
4. In the manufacture of particle board, the amount of glue is small and the environmental protection coefficient is higher.

Maidesite have warehouse in UK, shipping will be completed in 1-5 days. We use DPD logistics and Amazon logistics service

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