Maidesite Standing Desk FAQs

All your concerned questions and answers from the manufacturer about Maidesite and their ergonomic desks, desk frames and accessories.

Rights in relation to product promotions and discounts
1. If you are a newly registered user, we will give you the specific discount for the first order.
2. If someone successfully places an order through the product link you shared, they can also receive a specific discount
3. If you have any questions, please contact Maidesite Customer Service to resolve the issue.

4. Maidesite launches promotion campaign regularly, you can subscribe our news letter to receive the promotion emails.

5. You can also visit our home page to check whether any promotion active.

1. You can place an order as a guest by selecting "Guest Checkout". However, creating an account on has many advantages, including faster checkout, access to your order history, and the ability to record multiple addresses and payment methods.
2.If you need assistance, we can easily find orders placed through the guest checkout; however, these orders cannot be linked to accounts created after purchase.

Maidesite have warehouse in UK, shipping will be completed in 1-5 working days. We usually use DHL, DPD and Amazon logistics to fullfilled your orders.

Maidesite supports PayPal and credit card payments

Maidesite don't provide such service currently, will try our best to meet users' needs

Yes, your data is safe. We use an SSL certificate in our ordering process so that your data is encrypted and transmitted securely. In addition, some of our payment methods are TÜV-certified and use other security measures in addition to SSL certification (e.g. for credit card payments).

After the order has been generated successfully, you will receive an email notification of a successful order with order number and details. After your order shipped, you will receive another email with the tracking number.

1. Product inventory will show on product detail page.
2.If the order can be placed normally, it means it is in stock and we will update the website in real time to let you know the delivery time of the product or if it is out of stock.
3.Under normal circumstances, the order will be dispatched within 24 hours of the day of the order. During holidays, there will be delays in delivery. All updates to your order will be sent via email. If you have any questions, please reply to these emails and we will reply as soon as possible.
4. We work hard to ship as many orders as possible asap. We improve our service every day and do our best to serve you. We are very grateful for your patience.

In order to fulfill orders as quickly as possible, the time window for changes (including cancellations) is very short. If you need to make a change please contact us in 24 hours and we will do our best to accommodate your request.

If you don't like the height-adjustable desk or another Maidesite product, you can easily return it within 30 days. You can find out exactly how this works on this page.

Maidesite products are usually guaranteed for a period of 5 years. If the table is damaged by human factors like improper assembly or disassembly, improper cleaning supplies, customer modifications, abuse, the warranty may not apply. Please note that the desktop is not in the warranty,but if there is any damage during delivery, Maidesite can change a new one for you.

Maidesite provide a relatively affordable price, if you need to return the goods unrelated to quality problem, you need to pay the return freight by your side. We can also arrange pick up service for you, we will charge 30 pound(£30) for pickup and shipping.

If the goods have been damaged in transit, you can contact us to request a return or exchange. You don't have to take responsibility. We will bear the cost ourselves.

Maidesite's desk top is made of chipboard, which has the following properties:
1. It has good sound absorption, sound insulation, thermal insulation and sound absorption of particle board;
2. The inside is a granular, transverse structure, the performance in all directions is essentially the same, and the side load-bearing capacity is good;
3. The particle board has a flat surface, realistic texture, uniform bulk density, small thickness error, stain resistance, aging resistance, beautiful appearance, and can be used for various veneers;
4. In the manufacture of particle board, the amount of glue is small and the environmental protection coefficient is higher.

Maidesite's products can be assembled by one person, it usually takes 20-30 minutes or more depending on the type of product you are purchasing and the expertise.

The following is the main difference between 2 stage and 3 stage dual motor standing frame.
2 stage frame
►.Height adjustments from 70 cm (27.6″) to 120 cm (47.2″)
►.Speed: 35mm/s

3 stage frame
►Height adjustments from 60 cm (23.6″) to 125 cm (49.2″)
►Speed: 40mm/s

The most important differences are as below:

1, Dual motor desk frame of T2 series have two motors to drive the frame up and down, it is more powerful and reliable, it can lift up to 120 kg weight. The move speed is greater.

2. Single motor desk leg of T2 Series only have one motor to lift it up and down, the other leg move with the help of the rod. The weight capacity is from 60-80 kg, the move speed is smaller than the dual motor frame.

The single motor series frame supports 120-180 cm width, 660-80cm depth table top.

The dual motor series frame supports 120-200 cm x 60-80 cm wood, bamboo, veeneer and marble top.

Yes, the adjustable feet on our table legs can be removed and replaced with the casters you like. The caster size it supports is M8.

The 120x60cm and 140x70cm tabletop we sold separately or comes with frames are one whole piece board.

All Maidesite desks and frames built-in the anti-collision by default. This function will keep your furniture and pet away from the potential damage and injury.

Pls refer the user manual "switch the movement mode of the memory height ": Enter the RST mode, Touch and hold the 1 key for 5s, the display shows "10.1"(one touch movement) or "10.2"(constant touch movement). Toggle between the two options. The display switch back to "RST",the change is successful. Quit the RST mode. 10.1 is the setting for one touch to the set height.

Our standing desk frame only has some sound when it is raised or lowered, and the sound does not exceed 45 db which is equivalent to the sound of talking gently in the ear and will not affect the use!

Maidesite electric standing desks are designed with a duty cycle of 10% (2 min. on, 18 min. off) . They can only work 2 minutes in every 20 minutes, or they have risk of burning the motors.

For Maidesite 2-stage electric desk frame T1 basic, T2 basic and T2 Pro, we suggests to use for people around 6 ft. For taller people, we recommend to try T1 Pro or T2 Pro Plus, they fit 6.3-6.5 ft people nicely.

All Maidesite standing desk have anti-collision sensor, the frame can only works properly when the big black control box fixed under the table top. Or the frame may have errors when you test it without top.

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