Shipping Policy

General Information

Do you ship to other countries in Europe?

At the moment we are NOT able to ship the good to other counties,We are constantly working on improving our services so hopefully one day we will be able to offer that service.

Do you offer free shipping?

We offer free shipping on all our products . The free shipping policy only valid in the UK

Which courier do we use?

Our shipping partners-DPD, DHL for nomal parcels and Amazon logistics for desktop due to oversized.Every item is dispatched separately. 

Can we choose the hour of delivery?

At the moment we do NOT offer specific hours of delivery. We are constantly working on improving our services so hopefully one day we will be able to offer that service.

Can we choose the day/date of delivery?

Sorry, we can't provide choosen date to delivery your order.

Do the couriers install the goods?

Couriers just deliver the goods to your postal address. They will not install the products. We can't offer an installation service but we'll gladly talk you through the process.

Do the couriers bring the goods up to apartments/other floors?

Couriers just deliver the goods to your postal address. They don't bring up goods on different floors.

Estimated time of arrival?

For all stock orders we aim to deliver the goods within 5 working days, however delivery is often quicker or slower. We will undertake to use reasonable endeavors to dispatch the Goods within this timescale but we cannot guarantee to do so. Not all products shown on the website are held in stock, so delivery time of these goods may vary.
We use a reputable national courier service to send out all of our boxed delivery items. Ensure you sign for all goods as unchecked so that if in the unlikely event something is damaged, claims can be made from the couriers. Please note deliveries by our couriers can only be left at your front door, reception or goods inwards.

It is your responsibility to carefully check that all items have been delivered in the correct quantity and to the required specification. Any errors, omissions or damage to items must be notified in writing, within 24 hours of receipt of your delivery, or by the end of the next working day. Any damages, errors or omissions notified to us after this period will not be considered.

What do we do if packages are damaged?

If you see any damages to the delivered packages that might be caused by the courier, please let her/him know! They will help you to fill out a form or add a note to the delivery that the packages are damaged which is handy for the file and makes life much easier for us and the courier.

Shipping Address Modification

Because we aim to fulfill orders as quickly as possible. we cannot change the shipping address or other details on your order after 9PM (GMT) that day.If you need to make changes, please log on to the official website of DPD or DHL to make changes.

When do we receive the tracking number?

As we explained above, the goods are picked up at our warehouse by the courier within 24 hours, we processed your order (note that this can be the day after you have pushed through your order as we lump orders together and pass them through every 24 hours to the warehouse,If there are holidays, there will be delays in delivery.). The courier comes towards the end of the day to give our warehouse the time to pick all the orders and set them up for pick up. From the moment the courier has picked up the goods and have accepted them into their warehouse they will send you a tracking number.

If you haven't received a mail with a tracking number, first look in your junk mail folder as the mail is send from DPD's domains and thus might end up there.Also, you will receive an email from Maidesite which subject is Your order has shipped. If you don't find anything in your junk mailbox please contact us via phone, email or online chat on website!

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