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FAQ – Frequently asked questions
How long does the delivery take?
1-4 working days in UK
What payment options do I have for my order?
The following payment options are available at Maidesite:
- PayPal
- Credit card (MasterCard and Visa)
- Klarna(Buy now pay later)
How long is the warranty valid on Maidesite products?
We offer a 5-10 year warranty on height-adjustable desks and frames, and 5 years on accessories. In the event of a warranty claim, you can choose between free repair, refund, or an appropriate replacement. However, the warranty does not cover consequential damage and does not apply to loss, natural wear and tear, or damage caused by improper use or care. We will cover the return shipping costs in the event of a warranty claim. A major advantage for you: you do not have to prove that the defect existed when the product was handed over. This means you can buy risk-free!
What exactly are the shipping costs for my order?
As a further speciality, customers in the UK enjoy free shipping on deliveries. We also extend our delivery services to other European countries. If you ever encounter an issue with shipping, please do not hesitate to reach out to Maidesite's customer service by email: contact@maidesite.co.uk.
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